Representative, Customer Service

Job Description

JOB DETAILS

Join a team that values empathy, integrity, and transparency in every interaction. You’ll manage complex customer concerns, process payments, and balance customer needs with performance goals.

Role Responsibilities

• Handle inbound customer calls and provide clear, accurate answers regarding account details.
• Resolve account-related issues promptly, escalating to management when necessary.
• Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
• Document all interactions in internal systems to maintain accurate records.
• Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Required Qualifications

• High school diploma or equivalent, or at least one month of related experience/training.
• Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
• Flexible availability, including evenings, weekends, and some holidays.
• Strong communication skills to engage customers effectively via phone and manage challenging conversations.
• Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

$17.40 – $24.40

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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