Senior Sales Operations Associate

Job Description

JOB  DETAILS

Essential Duties and Responsibilities

• Manage contract intake and closing process, entering and updating information in Salesforce and ensuring required documentation is complete and communicated across departments.
• Maintain Salesforce data accuracy through regular updates and basic reporting.
• Manage workflows related to contract database, data integrity and integration workflows with legal, services and finance teams.
• Support renewal management within customer install base.
• Analyse and review Salesforce records for completeness and eliminate duplication.
• Respond to routine Sales Operations requests and escalate more complex issues as needed.
• Ensure required customer, account and contract information is properly documented and routed by coordinating with Sales, Finance, and Services.
• Compile data from Salesforce and Excel as requested.
• Enter and update campaign or lead information within Salesforce.
• Support user training, documentation and questions related to Salesforce functionality.

Minimum Qualifications, Education and Experience

• Bachelor’s degree or equivalent experience required.
• 3+ years of operational, sales support, or CRM-related experience required.
• Working knowledge of Salesforce highly preferred.
• Strong attention to detail and organizational skills.
• Ability to follow established processes and meet deadlines.
• Must be comfortable working within established processes in a fast-paced environment.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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