Virtual Assistant

Job Description

ABOUT JOB

Our client  is seeking a diligent and professional Virtual Assistant to join our team on a full-time, remote basis.

we provide friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers. The successful candidate will play a crucial role in supporting our daily operations by providing outstanding administrative and customer service support from a remote location. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction.

Responsibilities

Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner.
Manage all aspects of the booking process, including new reservations, modifications, and cancellations.
Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless.
Maintain and update customer information accurately within our company database.
Perform general administrative duties, such as data entry, report generation, and supporting the management team as required.
Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome.
Assist with the processing of payments and the management of invoices.

Qualifications

Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role.
Exceptional written and verbal communication skills.
Strong organisational, multitasking, and time-management abilities.
Proficiency in using Microsoft Office Suite and other common remote working tools.
The ability to work independently and take initiative in a remote environment.
A customer-focused attitude with a high degree of professionalism and reliability.
Access to a quiet, dedicated workspace and a stable, high-speed internet connection.
Previous experience in the transport or travel industry is advantageous but not essential.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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