Virtual Assistant Expert (AI Operations & Executive Support)

Job Description

ABOUT JOB

Virtual Assistant specialist operations AI has to fit into an actual day at work.

Responsibilities

• Review AI outputs against current virtual assistant specialist operations workflows, playbooks, and firm policy for Virtual Assistant Expert (AI Operations & Executive Support) assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance..

Qualifications

• Direct working experience in virtual assistant specialist operations on real teams for Virtual Assistant Expert (AI Operations & Executive Support) work.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model’s response to a real virtual assistant specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Virtual Assistant specialist operations

Compensation

$60 / hr

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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