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Virtual Customer Service Representative

Customer service
Full Time
Application ends: July 2, 2026
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Job Overview

  • Date Posted
    April 1, 2026
  • Location
    Remote
  • Expiration date
    July 2, 2026

Job Description

ABOUT JOB

 

Our client  is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels.
General Priorities/Responsibilities
Email & Customer Communication
  • Respond promptly and professionally to all customer emails and inquiries
  • Provide clear, helpful communication regarding orders, shipments, and deliveries
  • Offer thoughtful follow-up with customers after purchases to ensure satisfaction
  • Process and follow up on damage claims, returns, or replacements efficiently
  • Handle customer questions about products, care instructions, and order status
Post-Sale Support & Operations
  • Act as a liaison between clients, vendors, shipping partners, and internal teams
  • Support and facilitate custom orders, ensuring accuracy and timely communication
  • Maintain accurate records of customer interactions, shipments, and resolutions
Qualifications:
  • Strong organizational skills with excellent attention to detail
  • Outstanding written communication skills (professional, friendly, and clear email tone)
  • Ability to manage multiple tasks and priorities in a fast-paced remote environment
  • Experience in customer service
  • Comfortable working independently with minimal supervision
Attributes:
  • Passion for antiques and design; customer-centric mindset
  • Proactive, solution-oriented, and reliable
  • Team player who communicates clearly and follows up consistently
  • Self-motivated with strong time-management skills for remote weekly work
Schedule:
  • Full-time remote position with weekly hours
  • Flexibility to handle time-sensitive customer issues during business hours

Flexible work from home options available.

 

 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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