Job Description

ABOUT JOB

We’re looking for a patient-focused, detail-oriented Experience Virtual Executive Assistant

Responsibilities 

• Respond to inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top-notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Maintain a reliable, high-speed internet connection for smooth and consistent communication

You’ll Be Successful If You Are…

• Proficient in spoken and written English
  Calm under pressure and able to support patients with empathy—especially in sensitive situations
• A quick learner who can adapt to new processes and stay up to date with changes
  Organized and efficient, able to manage multiple conversations without missing details
• Comfortable working in a fast-paced, ever-evolving startup environment
  Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
  Detail-oriented with strong follow-through and clear documentation habits

Ideal Background and Skills

• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
• The most important qualifications are patient empathy, operational execution, and clear communication

Compensation & Benefits

• Hourly Compensation: $5-$15 per hour
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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