Virtual Receptionist

Job Description

ABOUT JOB

We’re hiring a Virtual Receptionist to be the friendly, organized voice behind our businesses.

In this role, you’ll support the company by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You’ll help make sure no lead gets left behind — and that every customer feels taken care of.

This is a great role for someone who:

• loves talking to people
• is naturally organized
• can stay calm and confident in a fast-paced environment
• enjoys being part of a supportive remote team

What You’ll Do

• Answer inbound calls for multiple client accounts (with scripts and training provided)
• Return missed calls within our response-time standard
• Respond to web leads, texts, and messages
• Qualify leads and book estimate appointments
• Send confirmations and reminders
• Communicate with the Ops team for overflow support
• Flag special situations or escalations to the Team Lead / Manager

Requirements

• High Speed Home Internet
• A dedicated distraction-free workspace without background noise between the hours of 9 am -5 pm EST
• A reliable, fast computer to run multiple programs at once
• Dual monitors for multi-tasking

What Success Looks Like

• Fast response times
• Great phone presence and professionalism
• Accurate booking and scheduling
• Clear CRM notes and lead updates
• Positive customer experience
• Strong teamwork and communication

What We’re Looking For

• Previous experience in customer service, receptionist, VA, or call handling preferred
• Comfortable on the phone (friendly, confident, professional)
• Strong written communication (text/email)
• Organized and detail-oriented
• Able to multitask and stay focused while working remotely
• Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Work Environment & Culture

We’re building a fun, upbeat, work-from-home team culture where people feel supported and valued.

You’ll be part of a virtual team that believes in:

• collaboration over chaos
• clear systems and training
• celebrating wins
• growing together

Perks of Working With Us

• 100% remote (work from home)
• Flexible part-time schedule to start
• Supportive team environment
• Virtual team check-ins and team-building activities
• Opportunities for growth and promotion as we scale
• Performance-based advancement into senior roles

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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