Remote* Customer Experience & Operations Assistant

Job Description

ABOUT JOB

Our company is seeking a motivated self-starter to join our small, friendly, and fun team! Enjoy the work-from-home life with this dynamic opportunity. In this role, you’ll be ensuring every aspect of the customer experience is a positive one – from phone calls, to email inquiries, to the learning experience itself. Additionally, you’ll be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.

The right person for this position is an intelligent professional who thrives in a fast-paced, dynamic work environment. Someone who craves the excitement of multitasking and learning new things will flourish in this role. We are a very small, tight-knit company that believes in giving each employee the opportunity to work independently and manage his or her own responsibilities.

Qualifications

Requirements:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.
• We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.

Experience/Skills:

• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs.
• Excellent writing skills
• Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Additional Information

Job Responsibilities:

• Answer all incoming calls. Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support
• Process orders and collect customer information over the phone and update their online accounts
• Respond to email inquiries in a timely manner
• Administrative support
• Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.
• Conduct a handful of outgoing calls each week to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.
• Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.
• Additional tasks or projects as identified.

Hours:

Monday through Friday, 8:00a-5:00p. Work from home in your home office.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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