Administrative Assistant

Job Description

ABOUT JOB

We’re seeking a highly organized and proactive Administrative Assistant to join our team. Reporting to the Administrative Assistant Team Lead, this role provides advanced administrative and clerical support to Agents, Account Managers, Brokers, and departmental operations. This position goes beyond routine administrative tasks by leveraging industry knowledge and experience to guide peers, support training initiatives, participate in special projects, and contribute to ongoing process improvements.

Key Responsibilities

• Manage Assistant and group email inboxes promptly and accurately, ensuring timely responses and proper task routing
• Provide phone coverage and frontline communication support for the organization
• Assist in internal and external surplus lines audits by verifying transactions, documentation, and regulatory compliance
• Identify, own, and resolve administrative or documentation issues proactively, escalating appropriately when necessary
• Manage evolving priorities and shifting deadlines independently while maintaining high levels of accuracy and responsiveness
• Support onboarding, training, and mentorship of new or junior administrative team members as needed
• Utilize AI-enabled tools and internal systems to improve efficiency, accuracy, and workflow organization where appropriate
• Support Sales teams with service-related items and administrative needs
• Provide backup support for administrative duties, including mail handling and general office coordination
• Handle sensitive client and financial information with discretion, professionalism, and strict confidentiality
• Contribute to process improvement initiatives and cross-functional projects as assigned
• Maintain regular and timely attendance
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• High school diploma required
• Experience in administration or accounting preferred
• Experience using Microsoft Word, Excel, Outlook, and related systems preferred
• Strong organizational skills with high attention to detail and accuracy
• Demonstrated ability to work independently with minimal direction
• Excellent written and verbal communication skills, professional and concise in client and internal interactions
• Strong problem-solving skills with a resourceful and solution-focused mindset
• Proficiency in document management systems, email platforms, and core business applications
• Dependable, accountable, and consistent in task execution

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Compensation Range: $18/hr – $23/hr

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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