Administrative Assistant

Job Description

JOB DETAILS

• Responsible for answering the phone and acting as a first contact for answering questions pertaining to all lines of business provided by the company.
• Ensures a positive and professional experience for all customers by providing excellent customer service at all times
• Manages client inquiries via phone, email, online, or in person.
• Provides clients with technical assistance and directs client complaints to appropriate management in a timely manner.
• Acts as the front-line for building positive client relations by checking in regularly and following up on active processes

• High school diploma
• Experience with Microsoft Office and customer service
• Experience in office administration, data entry and customer service
• Ability to speak both Spanish and English fluently is preferred