Assistant Customer Support Manager – Remote

Job Description

ABOUT JOB

The Assistant Customer Support Manager is a proactive, customer-focused professional who supports the daily operations and effectiveness of the customer support function. Working closely with the Customer Support Manager, this role helps ensure consistent, high-quality service delivery, strong team performance, and timely resolution of complex customer issues. Serving as a key escalation resource, the Assistant Customer Support Manager provides hands-on guidance to support staff, helps optimize workflows, and contributes to continuous process improvements. This role plays a critical part in strengthening customer relationships by addressing concerns with a retention-focused mindset, identifying risks to customer satisfaction, and supporting initiatives that drive loyalty and long-term engagement. By reinforcing best practices, supporting escalations, and contributing to retention strategies, the Assistant Customer Support Manager helps enhance customer satisfaction, reduce churn, and deliver a seamless, high-quality customer experience.

Requirements

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED required
• Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred
• Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred
• Demonstrated leadership or supervisory experience in a support environment preferred
• Strong understanding of customer service processes, technical troubleshooting, and industry best practices
• Proficiency in customer relationship management (CRM) software
• Ability to manage competing priorities and support a fast-paced technical environment
• Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
• Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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