Assistant Manager, Direct Sales

Job Description

JOB  SUMMARY

What You’ll Do (Responsibilities)

Sales Team Leadership & Performance Management

• Lead, coach, and mentor a team of Home Energy Consultants (HECs) to achieve sales targets and conversion rates.
• Monitor individual and team performance metrics, including sales quotas, appointment conversion rates, and revenue targets.
• Conduct regular one-on-one coaching sessions and team meetings to provide guidance, performance feedback, and professional development opportunities.
• Ensure team members are executing GM Energy’s sales methodologies and utilizing the sales playbook effectively.
• Oversee the adoption of sales tools and CRM systems to maintain accurate tracking of customer interactions, appointments, and sales data.

Sales Process & Strategy Execution

• Maintain and refine the GM Energy sales playbooks, ensuring best practices, objection handling strategies, and sales scripts are consistently applied.
• Conduct call monitoring and sales recording reviews, providing actionable feedback to improve customer interactions and close rates.
• Collaborate with the Group Manager and Sales Enablement team to optimize lead distribution and territory planning.
• Work with sales operations to improve data-driven decision-making through regular performance analysis.

• Address customer complaints or escalations, working with internal stakeholders to resolve issues effectively.

Operational Management & Administration

• Ensure accurate tracking of team tasks, appointments, and follow-ups within the CRM and sales enablement platforms.
• Manage team scheduling, including vacation days, time-off requests, and shift planning, ensuring appropriate coverage for lead handling.
• Assist in onboarding and training new hires, ensuring they are equipped with the necessary skills and knowledge to succeed.

Your Skills & Abilities (Required Qualifications)

• 1+ years of experience in sales leadership or team lead roles, preferably in direct-to-consumer (DTC) sales.
• Proven track record in managing and coaching sales teams, with a focus on B2C energy, home services, or EV-related products. Specifically at GM Energy preferred.
• A deep understanding of GM Energy’s residential sales and GTM process as well as existing relationships that will allow for quick onboarding preferred.
• Strong understanding of sales metrics, CRM tools (Salesforce preferred), and sales enablement best practices.
• Experience in call monitoring, performance coaching, and structured sales training methodologies.
• Ability to analyze data-driven insights to improve individual and team performance.
• Excellent communication skills, with the ability to motivate, develop, and engage sales professionals.
• Highly organized and detail-oriented, with a proactive approach to problem-solving.
• Knowledge of EV charging networks, home energy storage, and energy efficiency products is a plus.
• Willingness to travel up to 10-15% for training, team meetings, and field coaching.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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