ASSISTANT MANAGER, PLAYER DEVELOPMENT

Job Description

JOB  SUMMARY

WHAT YOU’LL DO

• Drive key VIP sales metrics that increase customer engagement, market share, and net revenue while strengthening relationships with high-value players.
• Lead and coach a team of VIP Hosts, providing actionable feedback, performance management, and solutions-focused guidance that elevates results.
• Partner with Analytics teams to monitor reinvestment programs, including comps and player incentives, ensuring strategic and responsible execution.
• Improve operational processes and compliance initiatives to enhance efficiency, service quality, and team effectiveness.
• Develop and implement impactful sales training programs that sharpen skills and raise performance standards across the VIP team.
• Manage escalations with urgency and professionalism, collaborating cross-functionally to deliver timely, high-quality resolutions for players.

WHAT YOU’LL BRING

• A Bachelor’s Degree in a related field or equivalent professional experience with at least 4 years of experience in Marketing and Sales focused on relationship building, retention, and revenue growth.
• At least 1 year of direct experience managing a sales team, including coaching, performance management, and team development.
• Demonstrated success in developing and executing strategies that increase revenue while improving operational efficiency and controlling expenses.
• A passion for enhancing the player experience with strong problem-solving skills and a positive, team-first mindset.
• Strong communication skills with the ability to influence cross-functional partners and lead with clarity and confidence.
• The ability to obtain and maintain required State Gaming Licenses.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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