Associate Director, Financial Services

Job Description

JOB  DETAILS

Responsibilities:

Lead and manage the Student Financial Services team, including hiring, coaching, and performance management

Oversee all aspects of student financial support, including Financial Aid, Veteran Affairs, alternative loans, international payments, and cash payments

Build and track meaningful production, quality, and customer service metrics to drive team success

Partner closely with Admissions to support incoming students and ensure a smooth onboarding experience

Collaborate with Student Services to meet the ongoing needs of continuing students

Work cross-functionally with IT to enhance systems and improve team efficiency

Contribute to the Student Services Committee to align financial services with the academic mission

Foster strong collaboration across departments to create a cohesive, student-centered experience

Develop and monitor KPIs to ensure timely, accurate communication with prospective and current students

Partner with CMD to maintain high-quality service standards

Qualifications & Experience:

A strong background in Financial Aid or Student Financial Services

Proven leadership skills with the ability to delegate effectively and develop team members

A thoughtful, hands-on management style—you invest time in your leaders and help them grow

Experience building and using metrics to improve performance and service delivery

A collaborative mindset and the ability to work across departments

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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