Associate Project Manager, Customer Success Remote

Job Description

JOB  DETAILS

How you will make an impact:

• Build strong relationships with internal stakeholders and customers to foster collaboration and trust.
• Participate in team meetings, brainstorming sessions, and strategy discussions.
• Stay up-to-date with Ciena’s products, services, and industry trends.
• Contribute to process improvement initiatives to enhance efficiency and effectiveness.

  Project Management Support:

• Assist in planning, tracking, and managing project timelines, deliverables, and milestones.
• Coordinate with internal teams to ensure alignment on project goals and schedules.
• Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments.
• Help identify potential risks and propose mitigation strategies to ensure successful project delivery.
• Support resource allocation and scheduling to meet project requirements.

  Customer Success Support:

• Act as a liaison between customers and internal teams to ensure customer satisfaction.
• Assist in onboarding new customers by providing training, resources, and guidance on Ciena products and services.
• Monitor customer feedback and proactively address concerns or issues to enhance the customer experience.
• Collaborate with the Customer Success team to develop strategies for improving customer retention and engagement.
• Support the creation of customer-facing materials, including presentations, guides, and reports.

The must haves:

• Education: Bachelor’s degree in Business, Engineering, Marketing, or Communications preferred, or relevant years of work experience.
• Experience: Min 3 years in the technology industry in a role related to project management, customer engagement or customer success, preferably within Services.
• Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project, JIRA).
• Analytical mindset with attention to detail and problem-solving abilities.
• A customer-focused attitude with a desire to deliver exceptional service.
• Ability to work collaboratively in a team environment and adapt to a fast-paced setting.

Nice to haves:

• Background spanning both pre-sales and post-sales customer engagement activities.
• Experience influencing customer decisions through persuasion, negotiation, and consensus building.
• Participation in identifying upsell and cross-sell opportunities aligned to customer goals.
• Experience operating across multiple regional countries within a technology services organization.
• Application of data analytics best practices to drive product and service adoption.
• Experience contributing to customer advocacy and reference development initiative

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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