Associate Technical Account Manager
Job Overview
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Date PostedMay 8, 2026
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LocationRemote
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Expiration dateAugust 8, 2026
Job Description
JOB DETAILS
- Relevant degree or equivalent work experience
- Exceptional verbal/written communication and organizational skills
- Experience managing complex customer solutions in a production environment
- Ability to liaise cross functionally with internal and external technical and non-technical teams
- Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms
- Working knowledge of leading project management methodologies
- Technical aptitude for both emerging technologies and legacy support models
- Experience working with public cloud providers and/or on-premises software hosting
- Two years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management
- AI Skills/Knowledge: Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance; experience with AI-powered support deflection or escalation routing; synthesizes product feedback at scale using AI summarization
- Identifies and automates repetitive workflows using AI tools; uses AI to synthesize cross-functional data and generate executive-ready reporting; experience with AI-driven process mapping or bottleneck analysis; comfort building or managing AI-assisted workflows without deep technical background
- Prior experience with AI-assisted coding tools; experience with code review, documentation, and test generation; familiarity with LLM APIs or agentic workflows; understanding of responsible AI principles including bias, security, and explainability
- Technical knowledge of SQL, RESTful services, ETL, and Master Data Management solutions
- Ability to travel domestic and international up to 10% of the year
- Working knowledge of one or more Precisely product domain
- Manage assigned enterprise accounts across North America.
- Program management: Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks.
- Escalation ownership: Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks.
- Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement.
- Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels.
- Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities.
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