Client Success Coordinator

Job Description

ABOUT JOB

We are seeking a motivated and highly organised Client Success Coordinator to join our Dedicated Support Team.  The ideal candidate will be adept at handling a high volume of orders with meticulous attention to detail, excelling in a fast-paced environment. Strong customer service and conflict resolution skills are essential, as you’ll be the primary point of contact for this important client.

Key Responsibilities

• Coordinate with internal teams to ensure a smooth client experience.
• Respond promptly to client inquiries and concerns, addressing them with efficiency and professionalism.
• Work with management to identify and resolve complaints and operational concerns promptly with optimal outcomes for all relevant parties
• Maintain accurate records and documentation related to client interactions and orders.
• Assist with data entry and reporting as needed.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Highly organised with strong attention to detail and the ability to prioritise tasks.
• Proven experience in a customer support, administrative, or coordination role – ideally in a high-volume, time-critical industry.
• Minimum of 1-2 years’ experience in customer support, administrative, or coordination roles required.
• Experience in high-volume, time-critical industries is strongly preferred.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in relevant computer software (eg. Google, MS Office)
• Advanced proficiency in Google and MS Office software required.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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