Concierge Receptionist – Part Time

Job Description

ABOUT JOB

As a Concierge Receptionist , you will be the first point of contact for our members. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele.

Responsibilities:

• Answer incoming calls, text messages and emails within departmental goals
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
• Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
• Maintain a professional, positive, and poised attitude when interacting with members.
• Ensure that all policies and procedures are closely followed to provide a high-quality patient experience
• Performs related duties as required

Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, concierge or related experience.
• Excellent administrative background, especially in managing customers on the phone required.
• Strong database and systems skills required.

Skills
To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and interpersonal skills
• Ability to efficiently execute (and often improve) established office routines and policies.
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently

Compensation

Range: $20-$30 per hour

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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