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Customer Service Representative

Customer representative, Customer service
Full Time
Application ends: September 26, 2026
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Job Overview

  • Date Posted
    June 26, 2026
  • Location
    Remote
  • Expiration date
    September 26, 2026

Job Description

ABOUT JOB

 

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.


Key Responsibilities:

  • Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
  • Resolve customer inquiries and issues efficiently while documenting all interactions.
  • Educate customers about available resources and assist them in navigating their options.
  • Anticipate customer needs and provide proactive solutions to enhance satisfaction.
  • Collaborate with team members and other departments to address service issues and improve outcomes.
  • Document all customer correspondence and maintain confidential records of patient information.
  • Utilize AI-enabled tools to improve efficiency, support problem-solving, and enhance the customer experience.

Your performance will be measured by:

  • Customer satisfaction with the service you provide.
  • Your ability to resolve customer issues the first time they call.
  • Quality and accuracy of interactions with customers.
  • Reporting to work and adhering to your assigned schedule.

Our Leadership and Welcome Teams will help you succeed by providing:

  • New colleague orientation to learn about our company and your role.
  • Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
  • A supportive and inclusive culture that will allow for continuous learning and growth.
  • Ongoing coaching and mentoring support.
  • Equipment and resources needed to complete assigned work.

Key Competencies and Behavioral Requirements:

  • Demonstrated empathy and effective communication skills.
  • Respectful and kind demeanor in all communications while being an advocate for our customers
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple resources and tasks in a fast-paced environment.

 

This position pays $20.00/hour.


Required Qualifications:

  • 6+ months of customer service experience.
  • Basic computer skills.

Preferred Qualifications:

  • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
  • Microsoft office experience preferred

 

Education:
High School Diploma, GED, or equivalent experience.

 

You must have:

  • High-speed internet access with adherence to workplace model and potential telework agreements.
  • Willingness to work specific hours, with flexibility
  • Willingness to leverage technology and AI as key learning tool and provide consistent feedback throughout the training.

 

Time Type

Full time

 

Pay Range

The typical pay range for this role is:

$17.00 – $31.30

 

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

 

 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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