Customer Service Representative

Job Description

JOB SUMMARY

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish.

Requirements

• Support customers through passport, visa, and registration application processes
• Manage escalations with professionalism, resolving concerns effectively and efficiently
• Strengthen customer retention by proactively addressing cancellation and refund requests
• Gather and share customer feedback to help enhance services and internal processes

Qualifications

• 1+ years of experience delivering exceptional customer service in a fast-paced environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or customer-facing tools (training provided)
• Highly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor’s degree preferred

Benefits

• $50,000/year
• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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