Customer Service Representative

Job Description

ABOUT JOB

Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Key Roles and Responsibilities

• • Call Center environment- Work From Home
  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility
  • Schedule Flexibility

Qualifications & Experience

• • 1 year Customer service experience
  • 6 months Healthcare experience
  • 1 year Call Center experience
  • Data entry experience
  • Must have a private workstation to perform your work

Must Haves

• Ability to navigate multiple computer screens
• Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
• Must be reliable and punctual
• Work effectively in a team environment
• Work independently without constant supervision
• Positive professional attitude
• Detail-oriented
• Computer literate
• Strong reading comprehension and writing skills
• Problem-solving skills.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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