Customer Service Specialist

Job Description

ABOUT JOB

Responsibilities

• Manage large amounts of incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Transfer callers to appropriate personnel as necessary

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices such as Salesforce and ZenDesk
• Proficiency in office software, including Outlook, Word, Excel & their Google counterparts
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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