Responsibilities:

Handle a high volume of in-and-outbound phone calls to address various questions and concerns.
Respond promptly to patient/internal team inquiries with clear communication and high-quality service.
Research customer’s accounts thoroughly and documents appropriately.
Resolves discrepancies and prepare adjustments and refunds as necessary.
Collaborates with various departments within the Central Billing Office to resolve requests.
Ensure that all information regarding collection activity on accounts is entered accurately into the system.
Responds to written requests submitted electronically and ensures timely resolution.
Brings recurring issues to the attention of the department supervisors/manager.
Conduct duties with empathy, support, respect, and professionalism at the core of every interaction.
Evaluates and identifies priority accounts.
Performs other duties as required.

Required Skills:

Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
Patient collections experience for 1 year or more preferred.
Excellent internal/external customer services skills both verbal and written.
Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook.
Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
Be able to multi-task and handle competing priorities while meeting or exceeding deadlines.
Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems.
Must possess a positive attitude to enhance a cooperative and energetic work environment. Excellent knowledge of health care billing procedures, documentation, regulations, payment cycles and standards.
Must be flexible to perform the various tasks required by the department on a daily basis.
High School Diploma or equivalent

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Customer Service Specialist

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Customer Service Specialist

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