Customer Success Associate

Job Description

JOB SUMMARY

The position is responsible for communicating internally and externally to address escalated issues, complete basic data entry and weekly auditing functions.

The ideal candidate will have analytical and organizational skills, people skills, and the ability to communicate well in writing.

Job Description

• Review operations and financial records to identify errors, inconsistencies, or missing information.
• Audit subcontractor documents for compliance with service level agreements, performance standards, and contract requirements.
• Compare multiple sets of data to resolve discrepancies, adjust entries, generate reports, or communicate with other departments or external parties to resolve discrepancies.
• Use various software tools, such as spreadsheets, databases, operations, and accounting systems to perform their duties.

Skills

• Strong attention to detail.
• Strong organizational skills.
• Ability to monitor and complete a high volume of incoming requests.
• Ability to communicate and coordinate work with team members.

Knowledge

• Office practices and procedures.
• Basic computer skills (e.g., shared file management, troubleshooting, etc.).
• Understanding of and the ability to use the Microsoft Office product suite – including basic Excel functions, use of Teams, and Outlook.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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