Customer Success Specialist

Job Description

ABOUT JOB

We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager this role will be responsible for providing best-in-class customer service and handling our inbound requests.

Key Responsibilities

• Handle inbound requests and respond promptly to support calls, chats, and emails
• Assess, categorize, and reassign support requests to internal team members as needed
• Troubleshoot and diagnose system or service issues
• Advocate for customers by capturing feature requests and feedback
• Leverage impeccable customer service skills through phone, email, and chat interactions
• Work cross-functionally to assess and improve internal processes
• Demonstrate fundamental understanding of customer service best practices
• Manage customer escalations with empathy and professionalism
• Track client interactions, maintaining detailed records of communications and action items
• Build domain expertise and grow industry knowledge

Requirements and Qualifications

• Bachelor’s degree preferred
• 1+ years’ experience in customer service
• Excellent written and verbal communication skills
• Strong technical aptitude and organizational skills
• Proficient with the Office Suite
• Knowledge of surplus lines tax filing a plus
• Excellent interpersonal skills

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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