Front Desk Receptionist/HR Assistant

This position is responsible for reception and front desk activities, ensuring that we are presenting a professional, positive experience for external visitors and internal employees. This position carries out additional responsibilities in the following areas: helps support the HR department’s Onboarding and Recruitment Administrator with duties required, and coordinates employee engagement and morale-building events as requested to achieve overall ministry objectives.

Essential Duties:

• Order office supplies and gifts for employees and distribute as necessary.
• Maintain front desk, office supply rooms, and library; keeping them stocked, cleaned, and organized.
• Oversee the library checking-out and inventory processes.
• Monitor computers when applicants come in to apply and assist them with questions.
• Manage the Employee Recognition Program.
• Notify the appropriate person that a guest is waiting and introduce the guest to the appropriate person(s) or direct the guest to the correct department.
• Answer email questions
• Distribute mail daily.
• Check emails and respond appropriately.
• Answer incoming telephone calls, determining the purpose of callers, and forwarding calls to appropriate personnel or departments.
• Check voicemails; distribute accordingly.
• Order office supplies and nameplates/badges for all departments, reconcile any incorrect orders, distribute any orders, and keep a record of receipts.
• Maintain the front desk procedure manual as needed.
• Conduct headquarters tours to partners and guests, as needed.
• Update electronic documents and information on SharePoint.
• Oversees the volunteer management program, including coordinating ministry-wide volunteer needs, orientation, and volunteer recognition events.
• Plan and oversee employee engagement activities.
• Assist the Onboarding team with orientation functions and other duties.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Must have strong computer skills and the ability to operate Windows-based computers.
• Proficient in Microsoft Office programs: Word, Excel, PowerPoint.
• Effective and professional verbal, written, and interpersonal communication skills.
• Must have strong administrative and organization skills, strong attention to detail, and data entry skills.
• Must have the ability to interpret, evaluate, and enforce policy and procedural requirements.
• Must have strong time management skills and demonstrate the ability to handle multiple assignments at any given time.
• Must be able to deal with confidential information discreetly and professionally.
• Must have strong problem-solving skills.
• Must have excellent customer service skills and phone etiquette.
• Must be a self-starter able to work independently and be proactive in all their duties and assignments.
• Must have a positive disposition.
• Must demonstrate ethical conduct.

Experience:

• A minimum of 1 year of administrative experience is required.
• A minimum of 1 year in a customer service role is required.
• Compensation is commensurate with experience.