Legal Collections Associate

Job Description

JOB  DETAILS

Key Responsibilities

• Act as a liaison between our company and external debt collection agencies.
• Collaborate with partner agencies to strategize and execute collection efforts on delinquent accounts.
• Provide timely support and guidance to external partners to optimize recovery performance.
• Communicate regularly via phone and email with agency representatives to resolve issues and coordinate case actions.
• Directly engage with delinquent clients via phone and email to collect on past-due debts when necessary.
• Negotiate payment arrangements and ensure compliance with company policies and applicable regulations during client interactions.
• Analyze collection data using Excel and other Microsoft Office tools to identify trends and opportunities for improvement.
• Prepare reports and summaries for internal stakeholders regarding collection progress and performance metrics.

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Required Qualifications

• Experience: Substantial experience in debt collections or a related field.
• Technical Skills: Proficiency in Microsoft Excel and other Office applications; ability to analyze and interpret data effectively.
• Communication: Strong verbal and written communication skills; ability to build and maintain professional relationships with external partners and clients.
• Organizational Skills: Detail-oriented with the ability to manage multiple priorities and deadlines.

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Preferred Skills

• Familiarity with legal collections processes and terminology.
• Experience working with third-party collection agencies.
• Knowledge of compliance standards in debt collection.

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