Medical Receptionist

Job Description

JOB  DETAILS

Key Responsibilities

• Answer and manage incoming telephone calls professionally and efficiently.
• Respond to patient enquiries via phone and email in a timely, empathetic and confidential manner.
• Triage enquiries appropriately and escalate clinical matters to the relevant healthcare professionals.
• Schedule, reschedule and confirm telehealth appointments using practice management software.
• Coordinate appointment reminders and follow-up communications with patients.
• Maintain accurate electronic patient records, including updating demographic information and clinical documentation.
• Upload, scan and file medical correspondence, pathology results, specialist letters and other clinical documents.
• Process patient payments, invoices and receipts accurately.
• Assist patients with billing enquiries and provide clear explanations of fees where appropriate.
• Liaise with pharmacies, pathology providers, imaging services, hospitals and other healthcare professionals to coordinate patient care.
• Manage incoming referrals and ensure documentation is complete prior to consultations.
• Monitor and action shared inboxes and administrative task lists.
• Support doctors and the wider clinical team with general administrative duties.
• Maintain strict confidentiality and comply with all Australian privacy legislation and practice policies.
• Contribute to continuous improvement initiatives and assist with administrative projects as required.

Essential Requirements

• Previous experience as a Medical Receptionist or Medical Administrator, preferably within general practice, specialist practice or telehealth.
• Experience using medical practice software such as Best Practice, MedicalDirector, Xestro, MediRecords or similar
• Strong computer literacy and confidence using Google Suite and cloud-based communication platforms.
• Excellent verbal and written communication skills.
• Outstanding customer service skills with a compassionate and patient-focused approach.
• Ability to multitask and manage competing priorities in a busy remote environment.
• High level of organisation and attention to detail.
• Ability to work independently while collaborating effectively within a remote team.
• A private, secure and reliable work-from-home setup, including high-speed internet, suitable for handling confidential patient information.

• Knowledge of Australian Privacy Principles and commitment to maintaining patient confidentiality.

Desirable Skills

• Experience working within a telehealth environment.
• Knowledge of electronic prescribing workflows.
• Experience coordinating referrals and managing specialist correspondence.
• Familiarity with private billing processes.
• Experience supporting multiple clinicians simultaneously.

Personal Attributes

• Professional, friendly and approachable.
• Calm under pressure with excellent problem-solving abilities.
• Empathetic and respectful when supporting patients with sensitive health concerns.
• Reliable, adaptable and proactive.
• Strong initiative and willingness to learn.
• Committed to providing exceptional patient care and service.

   

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