Office Administrator / Customer Service Coordinator

Job Description

ABOUT JOB

Full-Time | $26–$28 per hour, depending on experience

We are looking for an organized, dependable, and professional Office Administrator to join our team. This is an important role in our day-to-day operations. The right person will be comfortable speaking with customers, working with contracts and invoices, creating reports, and keeping our office processes organized and accurate.

What You’ll Do

• Answer incoming customer phone calls and provide professional, friendly customer service
• Schedule residential water softener and filtration installations
• Coordinate installation scheduling and communicate appointment details with customers and technicians
• Create and process customer credit applications
• Process sales contracts and ensure paperwork is complete and accurate
• Close out completed installation invoices
• Run routine reports and review information for accuracy
• Maintain and organize customer and installation records
• Create, update, and maintain spreadsheets using Excel and Google Sheets/Google Drive
• Enter and maintain data accurately in company systems
• Assist with general office administration and daily operational needs
• Learn and utilize ServiceTitan for scheduling, customer records, invoicing, and other office functions

What We’re Looking For

• Previous office administration, customer service, or administrative experience
• Strong organizational skills and attention to detail Professional and confident phone communication
• Comfortable working with numbers, invoices, contracts, and customer information
• Strong computer skills
• Ability to create and manage Excel/Google Sheets spreadsheets
• Ability to learn new software quickly
• Dependable, self-motivated, and able to work independently
• Professional attitude and ability to communicate well with customers and team members
• Experience with ServiceTitan is a plus, but not required.
• Training will be provided.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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