Operations Associate
Job Overview
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Date PostedJuly 9, 2026
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LocationRemote
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Expiration dateOctober 9, 2026
Job Description
JOB DETAILS
- Minimum 3-4 years of experience in Content Editing and Customer Support
- Outstanding written and verbal English communication and grammar skills
- Flexibility to work on holidays, weekends and shifts especially during Peak seasons
- Ability to closely follow all policies and procedures
- Excellent organisation and time-management skills with a high attention to detail
- A customer-centric mindset with a passion to help and provide a good service
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time
- The ability to effectively communicate with internal/external stakeholders
- Problem solver
- Good analytic skill
- Output clients’ copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time
- Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding
- Proofread and format press releases written by our clients for delivery to the media
- Strong grasp of syntax, punctuation, and the English language in general to be a success at this job
- Edit, format, and handle various client requests, and other news content (e.g., photos, video) with razor-sharp attention to detail
- Ensure accuracy, attribution and acceptability of clients’ copy
- Ensure regulatory headline and content accuracy of clients’ copy
- Promote a client-focused culture at all times
- Instigate initiatives and processes to build, develop and maintain excellent business relationships
- Understand clients’ needs and objectives
- Maintain an excellent knowledge of all PR Newswire products and services
- Provide editorial advice to maximise potential ‘pick-up’ of press release copy
- Maintain and develop relations with internal clients to achieve excellent service delivery
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management
- Ensure all jobs are prioritized, distributed and fulfilled correctly
- Quickly learns the functions of the support tools and systems to process customers’ requests
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
- Maintain company websites ensuring incoming service feeds are accurately mapped
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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