Operations Principal Associate
Job Overview
-
Date PostedJune 4, 2026
-
LocationRemote
-
Expiration dateSeptember 4, 2026
Job Description
JOB DETAILS
- 5+ years of progressive experience in the collections industry, with a demonstrated track record of designing and building high-performing collections solutions and delivering measurable business results
- 5+ years of experience designing processes and infrastructure for outsourcing work
- 5+ years of experience managing relationships and delivering performance in an outsourced collections channel
- Proven ability to develop and execute structured operational plans with defined milestones and accountability frameworks
- Demonstrated experience working with cross-functional teams (engineering, data, legal, compliance) and driving shared outcomes across them
- Demonstrated ability to drive performance improvements in complex, fast-moving environments
- Strong professional presence and communication skills; able to function as an operational bridge between senior leadership and front-line agency management
- High resilience under pressure; a results-driven orientation with the ability to navigate ambiguity and maintain standards in a fast-paced environment
- Ability to travel for onsite agency reviews and company meetings within the US
- Take ownership of a complex, multi-stakeholder initiative to build an outsourced collections infrastructure and act as Mission Lane’s primary operational point of contact with the first vendor partner
- Design and build the infrastructure that moves accounts from internal operations to external agencies, including SFTP file transfer pipelines and automated account placement logic
- Develop and implement a vendor scorecard framework to assess partner performance
- Establish QA and call-monitoring protocols to ensure quality and compliance in outsourced operations
- Create exception playbooks that enable seamless transitioning of accounts from internal operations to external agencies
- Collaborate with cross-functional teams including engineering, data, legal, and compliance to drive the program’s development and execution
- Provide ongoing governance and relationship management with the outsourced vendor partner and monitor performance
- Travel for onsite agency reviews and company meetings within the United States as required
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#PA2ASSISTRevolution
#GlobalAssistantConnect
#BusinessEmpowerment
#VirtualPAPlatform #SkillMatchmaking
#EfficientAssistance
#QualityServiceConnection
#SimplifyDelegateThrive
#PA2ASSISTImpact
#EmpoweringCollaboration
Related Jobs
JOB DETAILS Key Accountabilities Lodge new insurance claims for our customers and intermediaries Determine coverage through exploratory questioning, policy interpretation […]
JOB DETAILS Your duties will include: Production Operations & Systems Build and maintain production templates, reporting tools, and dashboards (e.g., […]
JOB DETAILS Key responsibilities include Lead, develop and manage the Computer System Validation (CSV) team within IT, defining individual goals, […]
JOB DETAILS Here’s how you will make a difference in this role… Our client HUB is growing fast, and we’re […]
