Receptionist

Job Description

ABOUT JOB

We are seeking a friendly and professional Receptionist to join our team.
What We Offer:

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401k Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Work-Life & Wellness Platform

What we’re looking for:
The essential functions include, but are not limited to the following and may change or be adjusted at any time:

• Ensure smooth and efficient running of reception operations.
• Welcome members and guests warmly, always using correct name/title.
• Maintain thorough knowledge of club policies and ensure adherence by members and guests.
• Monitor and maintain accurate signing-in procedures for all visitors.
• Manage bookings, guest lists, and function sheets with attention to detail.
• Direct guests appropriately and coordinate arrivals to ensure smooth flow.
• Handle reservations, calls, and email correspondence professionally.
• Manage and resolve guest enquiries and issues calmly and efficiently.
• Ensure all reception communications are handled promptly and accurately.
• Support enforcement of dress code and club policies in a professional manner.
• Liaise with internal teams to coordinate service delivery.
• Consistently demonstrate warmth and professionalism in all interactions.

Reception Ambience

• Maintain high standards of presentation and cleanliness.
• Ensure appropriate lighting, music, and temperature.
• Handle alarms or escalate issues when necessary.

Minimum qualifications (education, experience, skills)

• Minimum 2+ years in luxury hospitality or similar role.
• Strong customer service and communication skills.
• Ability to multitask and remain composed under pressure.
• Strong organizational and attention-to-detail skills.
• Knowledge of reception systems.

What you’ll be doing:
You’ll be working as part of an established team delivering exceptional experiences daily.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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