Receptionist

Job Description

ABOUT JOB

Our client  is seeking a professional, customer-focused Receptionist to serve as the first point of contact for customers, vendors, visitors, and delivery personnel. This role is responsible for creating a welcoming environment, managing incoming communications, supporting administrative operations, and assisting the Customer Service team with order processing, reporting, and customer support activities.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities while maintaining a high level of professionalism and confidentiality.

Essential Function

• Call & E-mail Management: Answers, screens, and routes incoming phone calls and email correspondence, ensuring timely and accurate communication throughout the organization.
• Customer Support: Assists customers with inquiries regarding orders, shipments, product information, and inventory availability while maintaining a high level of customer service.
• Order & Documentation Support: Supports the Customer Service team with order entry, order tracking, document management, and related administrative functions.
• Inventory Reporting: Creates, maintains, and distributes daily inventory and operational reports to support business needs and customer requests.
• Data Entry & Record Maintenance: Accurately enters, updates, and maintains customer records, sales information, and other business data within company systems and CRM platforms.
• Sales & Customer Coordination: Facilitates communication between customers, sales representatives, customer service personnel, and internal departments to ensure efficient resolution of requests and issues.
• Sample Request Processing: Coordinates and processes product sample requests, ensuring timely fulfillment and accurate documentation.
• Website Administration: Monitors and responds to website inquiries and maintains website correspondence to ensure customer requests are addressed promptly.
• Product Knowledge Development: Maintains knowledge of company products and services to effectively assist customers and provide accurate information.
• Administrative Support: Provides general administrative support to Customer Service, and other departments as needed to support daily business operations.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a receptionist, administrative, customer service, or office support role preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with SAP or CRM software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining professionalism and accuracy.
• Ability to work effectively in a team-oriented environment.
• Commitment to delivering exceptional customer service.

What We Offer

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• Employee stock options
• Paid time off
• Tuition reimbursement
• Professional development opportunities

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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