Receptionist

Job Description

ABOUT JOB

We are seeking a Receptionist to manage the front office duties with a professional and welcoming demeanor. This position requires excellent communication, organizational skills, and a strong customer service orientation. The ideal candidate will assist with daily administrative tasks, including managing phone calls, handling office supplies, and supporting various departments as needed.

Key Responsibilities:

• Answer all incoming calls following the firm’s scripts and procedures.
• Direct calls to the appropriate staff members, including Intake Specialists.
• Check and distribute voice messages to the relevant personnel.
• Greet clients and office guests professionally and courteously.
• Manage closed files and handle storage duties for archived materials.
• Monitor office supplies and place orders as necessary to maintain stock levels.
• Provide assistance to the intake department with new intakes and data entry.
• Assist attorneys, office managers, case managers, and the COO with administrative tasks as needed.
• Attend department meetings and report on workload and progress.
• Communicate with the office manager regarding additional tasks or workload adjustments.

Qualifications and Skills:

• Professional demeanor and a client-focused attitude.
• Effective problem-solving abilities and strong organizational skills.
• Excellent verbal communication skills, with the ability to engage positively with clients and staff.
• Neat and organized, with the ability to maintain a clean and professional office environment.
• Proficiency in using Captorra and Neos software for data entry and task management.
• Ability to follow instructions while also thinking independently to resolve issues.
• Strong ability to work collaboratively in a team-oriented environment.
• Open to coaching and constructive feedback for personal and professional growth.
• Strong focus on meeting individual, department, and firm goals.

What We Offer:

• A supportive and professional work environment that encourages growth.
• Opportunities to work alongside a dedicated team of professionals.
• Competitive benefits package, including health insurance and paid time off.

Schedule:

• Monday to Friday
• Day shift, 8-hour shifts

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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