Remote Receptionist & Administrative Coordinator

Job Description

ABOUT JOB

Are you an organized, detail-oriented professional who takes pride in owning first impressions and keeping things running seamlessly? Our client  is seeking a Remote Receptionist / Administrative Assistant to manage inbound communication, support client coordination, and ensure nothing falls through the cracks.

This is a fully remote role operating on Eastern Time hours. You will play a critical role in how prospective and existing clients experience the firm from the very first interaction.

This is not a passive, call-answering role. It requires ownership, responsiveness, and the ability to manage multiple priorities in a fast-paced, professional-services environment.

Why This Role

• High-impact position: You own the firm’s first impression and ensure every inbound opportunity is handled with speed and professionalism
• Structured environment: Clear systems, expectations, and workflows to support your success
• Cross-functional exposure: Work closely with sales, legal, and operations
• Growth opportunity: Expand into intake, operations, or client experience over time

What You’ll Do

• Own all inbound communication, ensuring every call, email, and inquiry is handled promptly, professionally, and routed effectively
• Capture key information and ensure prospective clients are directed to the appropriate next step without delay
• Maintain accurate, real-time records of all interactions, ensuring visibility and follow-through across the team
• Coordinate scheduling for consultations and internal meetings, ensuring a smooth and organized process
• Monitor for urgency and escalate time-sensitive matters appropriately
• Identify gaps or inefficiencies and contribute to improving processes over time

Performance Expectations

• Consistently respond to inbound calls and inquiries
• Ensure timely follow-up on all communications, ideally same day
• Maintain complete and accurate records across systems
• Demonstrate strong organization, reliability, and accountability in a remote environment

Who You Are

• 3+ years of experience in a receptionist, administrative, or client-facing support role, in a professional services environment – bonus for legal industry experience
• Highly organized with strong attention to detail – nothing slips through the cracks on your watch
• Strong verbal and written communication skills with a polished, professional tone
• Able to manage multiple priorities and stay calm under pressure
• Comfortable using and navigating systems such as CRM platforms, phone systems, and scheduling tools
• Reliable, responsive, and self-directed in a remote environment
• Nimble and adaptive to change

Compensation & Benefits

• Base salary: $40,000 – $55,000 annually
• Health insurance with up to 100% employer contribution
• Dental, vision, disability, and life insurance
• 401(k) with employer contribution
• Paid time off, including vacation, holidays, and personal days
• Fully remote work environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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