Virtual Customer Care

Job Description

ABOUT JOB

we’re looking for a friendly, organized, and motivated Virtual Customer Care Representative to join our team.

What You’ll Do

Answer inbound calls, texts, and emails from homeowners

Schedule roofing inspections and service appointments

Follow up with leads and existing customers

Provide updates on projects and answer general inquiries

Maintain accurate customer records in our CRM system

Support marketing campaigns with appointment confirmations

Ensure every customer interaction reflects our high service standards

What We’re Looking For

Previous customer service experience (call center or remote experience is a plus)

Excellent communication skills (written and verbal)

Comfortable handling a high volume of calls/messages

Strong organizational and multitasking abilities

Tech-savvy (comfortable using CRM systems, email, scheduling software)

Reliable internet connection and quiet workspace

Positive attitude and problem-solving mindset

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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