Medical Administrative Assistant

Job Description

JOB  DETAILS

Medical Administrative Assistant) works in a remote office setting to:

• Manage and/or assign files to appropriate staff member and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
• Set up files in all appropriate systems; assign files, when applicable, to the nurse.
• Maintain responsibility of an individual caseload
• Maintain appropriate electronic and paper files.
• Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).
• Identify, maintain, and update participating providers.
• Answer incoming calls, and direct the call appropriately.
• Process all documents using computer, copier, and scanner.
• Search and copy the appropriate internal criteria guidelines, when appropriate
• Work as part of a team to meet turn-around time for the set activity.
• Keep supervisor advised of any problems or delays.
• Continually improve job skills and knowledge of all company products and services as well as customer issues and needs, through ongoing training and self-directed research.
• Adhere to company policies, procedures, and reporting requirements

Requirements

• Experience in any of the following disciplines a plus – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager
• Experience with workers’ compensation or disability (a plus!)
• Bachelor’s or Associate’s Degree preferred but not required
• Intermediate computer and internet skills (will work with programs including MS Word, Outlook, and Excel)
• Basic knowledge of/ability to read medical reports
• The ability to research evidence-based guidelines
• An understanding of workflow guidelines and follow as necessary
• Proficient verbal/telephone and written communication skills
• A high level of efficiency, ability to maintain rapid workflow
• An aptitude for learning, organization skills and the ability to follow systems and procedures
• A time-management mindset, along with planning, and prioritization skills
• The ability to work independently as well as part of a team
• The ability to express empathy with injured and/or disabled people
• A customer service mindset
• Ability to work Monday-Friday on a 1st shift central time zone

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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