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Inside Sales Representative

Sales representative
Full Time
Application ends: October 28, 2026
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Job Overview

  • Date Posted
    July 27, 2026
  • Location
    Remote
  • Expiration date
    October 28, 2026

Job Description

JOB    DETAILS

Requirements
  • Minimum one year of B2B inside sales experience; some direct sales or trial conversion experience preferred.
  • Solid understanding of cloud-based technology and tools, with a passion for the customer and customer experience.
  • Prior experience nurturing leads, profiling customers, or managing a trial lifecycle to identify sales opportunities.
  • Prior experience responding to customer requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner.
  • High confidence and ability to quickly build trust within the first call, using strong soft skills to drive impact on the spot.
  • Strong organization and time management coupled with the ability to multitask, prioritize high-potential leads, and work under pressure.
  • Excellent verbal and written communication skills with a professional telephone presence.
  • Intermediate skills navigating tech platforms, including Salesforce.com, Outreach, Gmail, and other sales tech stack tools.
  • High attention to detail and follow-through.
  • Ability to take scheduled calls as needed.
Responsibilities
  • Proactively engage Dropbox trial users through phone, email, and digital channels to provide a personalized, high-touch customer experience throughout the trial lifecycle.
  • Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution for their business.
  • Build relationships with trial customers by providing consultative support, answering product questions, and removing barriers to adoption.
  • Partner closely with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions.
  • Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert.
  • Share customer insights and feedback with cross-functional teams to improve the trial experience and increase overall conversion rates.
  • Consistently achieve trial conversion, customer engagement, and productivity goals while delivering an exceptional customer experience.
  • Constantly strive to improve, proactively seeking coaching and guidance from peers and managers.
  • Execute sales campaigns using various tactics including calling and emailing existing client customers.
  • Leverage CRM and sales engagement tools (Salesforce, Outreach) to document customer interactions, maintain accurate pipeline data, and ensure timely follow-up.
  • Adhere to daily, weekly, and monthly KPIs, maintaining high energy and flexibility in a fast-paced, constantly evolving team environment.
  • Expertly serve as a product and service advocate for the client, building interest and awareness of the value proposition and assessing mutual fit.
  • Learn quickly and maintain current, comprehensive knowledge of client’s products and services.
  • Utilize tech platforms effectively: Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook.
  • Other duties as assigned.

 

 

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